Wagviora™ reviews eligible return requests submitted within 30 days after the recorded delivery date.
Returned goods should normally be unused, clean, complete, and free from damage occurring after receipt.
Original packaging, instructions, tags, removable parts, and included accessories should be returned where available.
Customers must contact the store and receive the applicable instructions before sending an item back.
Wagviora™ is operated by Shenzhen Canmiaosha E-Commerce Co., Ltd.
The request should identify the order, product, and reason for return. Photographs may be needed when the concern involves damage, missing components, an incorrect item, or a possible manufacturing issue.
For hygiene reasons, opened feeding products, grooming accessories, waste-management items, bedding, wearable products, and goods that have contacted an animal’s mouth, fur, skin, food, or waste may not qualify for a preference-based return after use or washing.
Personalized items, opened consumables, products identified as final sale, and goods damaged through chewing, scratching, excess force, unsuitable cleaning, modification, poor storage, or ignored instructions may also be excluded where permitted.
This does not remove appropriate remedies for goods delivered damaged, defective, incomplete, or materially different from the confirmed order.
After an approved return is received and reviewed, the matter may be resolved through a refund, replacement, or another suitable remedy. Return transportation may remain the customer’s responsibility when the request results from preference, incorrect sizing, unsuitable selection, or incompatibility with the pet.
Shenzhen Canmiaosha E-Commerce Co., Ltd.